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Pre-Sales FAQ
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Web Hosting (Pre-Sales)
  1. How long does it take to set up a new account?
    In most cases, within the hour!

    Between the hours of 8 a.m. and 10 p.m., we guarantee new accounts will be set up within 4 hours or less, provided there are no billing problems! In the unlikely event that account setup is delayed, we'll give you 50% off your first month's hosting fee!

    Once your account is set up, you will be emailed all the account and login information that you will need to get started.
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  2. Your prices seem too good to be true. What's the catch?
    We are very proud that are prices are so much lower than industry standard! But because of that, people become suspicious and mistakenly assume that there has to be a catch, like pop-ups, banner ads, or hidden costs and fees. There's no catch at all.

    We are so confident that you will absolutely love our hosting that we offer an unconditional, 30-day Money Back Guarantee. There's absolutely no risk to you to try us out!

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  3. How does the 30 Day Money Back Guarantee work?
    If you are not completely satisfied with our service within the first 30 days, we will refund your hosting fees, no questions asked!

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  4. How do you handle customer support?
    Our preferred method is by using a web-based support desk where support tickets can be tracked, time stamped and logged. That way we can generate performance reports to make sure we're doing what we promise-- answering your support tickets in four hours or less! To keep our web hosting at such a reasonable price, we don't have a 24-hour call center. But during the hours of 9 a.m. to 9 p.m. you can call us toll-free at 1-877-866-4108. Of course our support desk is available at all hours!

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  5. How much does it cost to register a domain name, and do I have to register it through you?
    The cost to register a new domain name is $12.95 per year. And no, you do not have to register your domain through us, but the benefit of doing so is that our DNS information is automatically entered when you register your domains through our site. That saves you the headache of going in and manually entering it yourself at another registrar!

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  6. How much does it cost to transfer a domain name?
    The cost to transfer an existing domain name is $12.95 per year.
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  7. What is No Hassle Hosting's DNS information?
    Because we have multiple servers, that depends on which server your account is set up on. You will receive the correct DNS immediately after setting up an account.

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  8. Can I upgrade my account later if I outgrow my current plan?
    Absolutely. Just login to the billing system or submit a support ticket letting us know which package you'd like to upgrade to, and we'll take care of the rest!

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  9. Can you customize a plan for me?
    Absolutely. Just let us know what you'd like to have and we'll give you quote.

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  10. Do you offer price matching with other companies?
    Often times, yes. If you are currently hosted with a company that offers a bigger plan at a better price, contact us to see if we'll match it. We can't promise that we will, but we do try. Send us your name, domain name, the URL of the webhosting company you are currently with, and which plan you are on. We will verify that you are indeed hosted with them and if we can, we'll match their plan and prices.

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  11. What happens if I exceed my monthly bandwidth allowance?
    If you enter your contact information in the Control Panel, the server will automatically email you once you reach 80% of your allowed bandwidth, to give you ample opportunity to upgrade your account. You can purchase additional bandwidth or upgrade to a bigger hosting plan very easily! Additional bandwidth can be purchased at a very reasonable rate of $1 per GB per month. We do not believe in price gouging customers for bandwidth.

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  12. Will I have access to a secure server to sell products online?
    Yes. We have a shared ChainedSSL Web Server Certificate that you can use free of charge. You can also purchase your own SSL certificate, if needed. Contact us for details.

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  13. I don't have a credit card, do you accept checks?
    Yes, we will accept checks and money orders if you purchase an annual plan. If you live outside the United States, you must send a money order instead of a check because of the conversion rates.

    If you would like to pay by check, please contact us, tell us which plan you would like to purchase, and we will email you an invoice. Your hosting account will be set up once the check is received.

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  14. What is the difference between multiple domains, add-on domains, and pointers?
    "Multiple domains" will allow you to host multiple websites, each with their own separate control panel. This is handy if you have a personal site and a business website and want to keep them completely separate for privacy reasons.

    "Add-on domains" are different domain names that share the same hosting account and control panel. The Standard, Silver, and Gold plans all allow up to 10 "add-on" domains. Add-on domains share the same space, but you can set up a subdirectory and add a different domain to it. For example, say your primary domain is But you have a completely different site called You can set up a /myothersite subdomain, and then from within the Control Panel, point directly to /myothersite. That way the sites appear to be completely separate but you are actually sharing the same disk space, bandwidth, FTP account and control panel. Note: You can set up email accounts for each domain.

    You can also point multiple domains to the same account. For instance, if you have,, and, we will set up those pointers free of charge and you do not need a larger plan to accommodate those. Note: You can also set up email accounts for each pointer.

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  15. Can I point multiple domains to the same account?
    Yes, if you have, and you want and to point to the same account-- we will do that free of charge.

    Pointers are different than multiple domains because the former "point" to the same account. Plans for multiple domains allow each domain to have separate accounts, each with their own Control Panel.

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  16. Can I park a domain for now, until I am ready to use it?
    Yes, for $5/year. The charge is only if you wish to have a "coming soon" page on our servers. Just registering a domain so that no one else buys it before you are ready will incur no other charge than the cost of the domain name. If it is not parked on our servers, when someone tries to type in your domain an error message will come up and say that domain cannot be found.
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  17. Do you offer reseller hosting plans?
    Yes, please contact us for details.

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  18. What type of hardware do your web servers use?
    Pentium IV 2.4 GHZ CPUs or better with a minimum of two hard drives and 512 MB DDR RAM. We use only top quality hardware and all our servers are monitored 24 hours a day. Server loads are kept low to maintain speed and reliability.

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  19. What operating system is being used?
    All of servers are Unix. More specifically, Redhat Linux and Fedora.
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  20. What web server software do you run?
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  21. Is there support for Active Server Pages?
    No we do not support ASP. Our servers are Linux based and ASP is a Windows based component.
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  22. What are your network capabilities?
    Our servers are located in a carrier class data center called DV2. The DV2 Datacenter is located in one of the 2 main Telco Hotel vaults in Atlanta.

    24/7 Server Monitoring
    Staff members work around the clock to ensure that the network is operating at an optimum state.

    All servers are connected via a dedicated 100mbps line.

    Redundant Internet Connections
    BG4 routed for automatic fall over redundancy.

    Current back bone providers
    GIGE to Verio, GIGE to Williams, GIGE to Abovenet

    99.999% Reliability and Redundant Power Supplies
    The main electrical room at DV2 provides clean, consistent power via switchgear, UPS systems, multiple feeds and generator backup to ensure a consistent supply of power to the facility.

    Environment control
    Consistent temperature and humidity ranges in the DV2 Data Center are maintained by redundant cooling systems.

    In additional to the on-site security staff, access is controlled by state-of-the-art identification systems, including a biometrics hand scanner and card reader.

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  23. Do you offer secure shell access (SSH)?
    Yes, we do, on the Standard, Silver and Gold plans.
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  24. Will I have my own static IP address?
    We use name-based hosting for all shared hosting accounts, meaning all sites share a common IP address. The sites are the same and work the same in every way as an IP based site. Sites can be addressed by IP number and username before propagation of the DNS is complete, so you can upload your files and access your site without waiting for the rest of the internet to catch up with you.

    We can provide a static IP address at an additional fee, please contact us for details.

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  25. Do you maintain backups of my data?
    Yes, the server automatically performs nightly backups to a second hard drive within the system, and if anything should happen to your site, it can be completely restored in minutes. However, we recommend you also keep regular backups of your site on your own hard drive as well. The control panel allows you to effortlessly download a backup file.

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  26. What limits do you place on the material that you host?
    Please read our Acceptable Use Policy.

    We do not allow any illegal material to be hosted on our servers, up to and including pornographic content, pirated software (WAREZ sites), IRC bots, and MP3 distribution sites. We also forbid our servers to be used to send SPAM email. If any sites around found in violation of our AUP, that account will be terminated immediately and no refunds will be issued.

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Hosting Plans

Mini Plan
30 MB disk space
1 GB bandwidth
$3.50 per month
when paid annually

Basic Plan
150 MB disk space
5 GB bandwidth
$5.95 per month
or $66.00 per year

Standard Plan
400 MB disk space
20 GB bandwidth
Host 2 domains
10 add-on domains
$9.95 per month
or $99.00 per year

Silver Plan
800 MB disk space
40 GB bandwidth
Host 3 domains
10 add-on domains
$15.95 per month
or $162.50 per year

Gold Plan
1200 MB disk space
60 GB bandwidth
Host 3 domains
10 add-on domains
$29.95 per month
or $305.00 per year

Compare All Plans!

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